Client Services Proposal

The Vector Pro Approach

At Vector Pro, we provide our clients with comprehensive and fully managed IT services at a fixed monthly cost. Our services are designed to safeguard and protect your valuable data and digital assets, ranging from help desk support to technology leadership and everything in between. We recognize that data is the most critical asset for any business, and therefore, all our services are geared towards ensuring the security, protection, and accessibility of your data.

End User Computing

At Vector Pro, we recognize the crucial role of computing devices, such as laptops or desktops in enabling workers to perform their job duties and maintain productivity. Managing and securing these devices is a fundamental aspect of our service offering. To achieve this, we leverage our Remote Monitoring Management (RMM) agent, which is installed on client workstations. The RMM agent provides valuable data on machine health, which is fed back to our management systems. This data allows us to gain insights into client networks, ensure that machines are well-maintained and up-to-date, and proactively address potential issues. Most importantly, RMM empowers us to remotely and efficiently resolve issues, minimizing disruptions and maximizing uptime for our clients.

Cyber Security

In today’s digital landscape, cyber security is a critical aspect that no business can afford to ignore or postpone. Cyber threats are constantly evolving, persistent, and often targeted directly at workers using a myriad of social engineering tactics. Basic anti-virus solutions are no longer sufficient to safeguard against sophisticated signature-less attacks, email phishing, and even legitimate software that may be considered safe by traditional anti-virus measures. At Vector Pro, we have developed a robust cyber security strategy that includes the following key components:

• End Point Detection and Response (EDR): Our EDR solution provides advanced detection and response capabilities to protect endpoints against known and unknown threats, with real-time monitoring and automated response to potential threats.

• Security Operations Center (SOC): Our SOC is staffed by a team of skilled security experts who constantly monitor and analyze security events, detect anomalies, and respond to incidents in a timely and effective manner, ensuring proactive threat detection and mitigation.

• Continuous Assessment: Our comprehensive approach to identifying and addressing vulnerabilities in your IT environment. Continuous assessment includes internal and external vulnerability scans, data sensitivity scans, secure baseline scans, and dark web scans. These assessments provide valuable insights into areas that need improvement and measure the effectiveness of improvement plans. By regularly scanning and evaluating your systems, we proactively identify potential risks and take proactive measures to address them, ensuring that your IT environment remains secure and protected from cyber threats. Ongoing assessments scans can also provide insight on external SaaS providers such as Club Essentials, to ensure your SaaS providers and your data are secure.

Cyber Defense

When it comes to cyber defense, the people in your business can either be a vulnerability or a strength. A strong human firewall, consisting of a workforce that is aware of the importance of cybersecurity and actively participates in protecting digital assets, is crucial. At Vector Pro, our cyber defense strategy includes the following key components:

● 100% adoption of Multi-Factor Authentication (MFA) for all users to add an additional layer of security to prevent unauthorized access.

● Cybersecurity awareness training: All workers are required to complete quarterly training and adhere to company policies regarding cybersecurity, laying the foundation for a vigilant human firewall.

● Password Management: All users with more than two credentials for logging into company systems are encouraged to adopt and use the provided password management tools for secure password practices.

● Admin Privileges: Limiting administrator privileges on user computers is a challenge due to the need for users to install legitimate software. However, we deploy a toolset that allows users to request software installation through a process that includes rapid response oversight, mitigating the risk of running malicious software as an administrator.

Our approach at Vector Pro is to strengthen the human firewall through training, tools, and best practices to create a robust cyber defense posture. With our proactive and multi-faceted cyber defense strategy, we aim to provide our clients with comprehensive protection against evolving cyber threats and ensure the confidentiality, integrity, and availability of their critical data and systems.

Help Desk

At Vector Pro, our help desk is equipped with sophisticated software to efficiently track incidents and ensure that no issues get lost or go unresolved. We use a unified system to manage and track all IT assets, providing real-time information on software and system configurations for efficient support. Our help desk’s primary focus is on end-user functionality and productivity, with the goal of restoring service as quickly as possible using best-in-class processes and software for proactive support. Our help desk serves as a vital resource for problem resolution, providing actionable and technically skilled assistance. We offer help desk services during standard business hours as well as 24x7x365 to ensure continuous support for our clients.